Help & FAQ — MetTutor v3.1
HELP & SUPPORT · v3.1

How can we help you?

Find answers about MetTutor v3.1 — from getting started and activating your license to learning interfaces, the MetLibrary, plans, exports, and troubleshooting.

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Getting started
What is MetTutor and who is it for?+

MetTutor is an AI-powered metrology learning and reference platform built specifically for the measurement science community. Every answer is grounded in the MetLibrary — a curated Retrieval-Augmented Generation (RAG) knowledge base providing guidance covering internationally recognized metrology standards. Every response cites its source.

MetTutor serves calibration technicians, metrology engineers, quality professionals, certification candidates preparing for the ASQ CCT exam, students in metrology and engineering programs, laboratory managers, training coordinators, and organizations managing competency development across teams.

MetTutor.ai is the learning platform. MetTutor.com handles plans, pricing, license purchase, and account management. No software installation required — MetTutor runs in any modern browser.
How do MetTutor.com and MetTutor.ai work together?+

MetTutor operates as two complementary sites. MetTutor.com is the storefront — plan comparison, pricing, license purchase, billing, renewals, and cancellation all happen here. MetTutor.ai is the classroom — the AI tutor, practice tools, skills, export tools, and team management all happen here.

When you purchase a plan on MetTutor.com, you receive an API license code. You apply this code on MetTutor.ai to unlock your plan’s features. Your license is a self-contained token — no synchronization between the two systems is needed.

How do I create an account and start using MetTutor?+

There are three paths to get started:

Path 1: Try it free (Explorer) — Go to mettutor.ai and click Create Account. Enter your email, create a password, confirm via verification email, and start learning. Explorer is permanently free with no credit card required.

Path 2: Purchase a license (Individual) — Visit mettutor.com/plans and choose Student or Professional. Complete checkout to receive your license code. Create a MetTutor.ai account, paste your license code on the Account page, and your plan activates instantly.

Path 3: Set up a team — Purchase a Team Manager or Organization license on mettutor.com/plans. Activate your admin license on MetTutor.ai (includes a Professional seat). Purchase member licenses separately, then invite team members by email from the Team Dashboard.

How do I activate my license code?+

Method A: Activation Link — If you already have a MetTutor.ai account, click “Activate My License” on your MetTutor.com order confirmation page or in your activation email. MetTutor.ai validates your license and applies your plan automatically.

Method B: License Code Paste — Create a MetTutor.ai account if you don’t have one. Go to your MetTutor.com order page (My Account → Orders), click “Copy License Code,” then on MetTutor.ai go to your Account page, paste the license code, and click Apply License. Your plan upgrades instantly.

The email address on your MetTutor.com purchase must match the email on your MetTutor.ai account. If they don’t match, activation will not succeed.
Is MetTutor suitable for someone with no prior metrology background?+

Yes. The Explorer plan is designed for learners with no prior background — and it’s permanently free. MetTutor leads with intuitive explanations and real-world analogies before introducing formal definitions and mathematical frameworks. A recommended starting question: “What is metrology and why does measurement accuracy matter?”

As your knowledge grows, the same platform scales with you — from foundational questions to advanced GUM uncertainty analysis and ISO 17025 clause interpretation.

Can I use MetTutor on mobile devices?+

Yes. MetTutor.ai is fully responsive and runs in any modern browser on desktop, tablet, or smartphone. No app download required. Session history synchronizes across all devices automatically. Optimized for Chrome, Firefox, Edge, and Safari.

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Learning interfaces
What are the MetTutor learning interfaces?+

Ask MetTutor — The unified AI tutor for concepts, calculations, standards exploration, and document analysis. One conversation for everything. Available on all plans.

Learning Module — Structured lessons on metrology fundamentals with learning objectives, organized content, and review questions. Available on Student+.

The Measured World — 41 guided topics introducing measurement science, real-world applications, and career paths. Available on all plans.

Topic Quiz & Daily Quiz — On-demand practice across all Body of Knowledge domains. Explorer gets 3 daily quiz questions; Student+ unlocks unlimited Topic Quiz, the 125-question CCT mock exam, SM-2 spaced repetition, and mastery badges.

Team Training Builder — Discipline-specific training modules across 9 calibration disciplines and 58 sub-disciplines. Available on Team Manager+.

What topics does Ask MetTutor cover?+

Ask MetTutor covers the full breadth of metrology science grounded in the MetLibrary: measurement fundamentals and SI units (VIM JCGM 200:2012), metrological traceability (ISO 17025 §6.6), measurement uncertainty (GUM methodology — Type A/B evaluation, propagation, coverage factors, Welch-Satterthwaite), ISO 17025:2017 clause-by-clause guidance (§4–§8), calibration principles (TUR, guard banding, decision rules per Z540.3), and measurement system analysis (Gage R&R per AIAG MSA).

How does Exam Prep work for the ASQ CCT exam?+

Topic Quiz and CCT exam prep are built around the ASQ CCT Body of Knowledge. The adaptive practice engine tracks your performance by domain and automatically focuses drilling on your weakest areas. Every question includes a full rationale with citations explaining why the correct answer is right and why incorrect options are wrong.

Student+ plans unlock the full engine: unlimited daily quiz, the 125-question timed mock exam (matching real exam format), SM-2 spaced repetition with goal-date pacing, BoK-aligned practice drills, mastery badges, and the Study Achievement Record (PDF).

Exam Prep is designed to complement — not replace — official ASQ study materials. Always review the current CCT BoK on the ASQ website before registering.
Can I switch between interfaces within a session?+

Yes. Switch between Ask MetTutor, Learning Module, and Topic Quiz at any point without losing session history. A common workflow: start in Ask MetTutor to understand a concept, then switch to Topic Quiz to test your knowledge, and use Learning Module for structured review.

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The MetLibrary
What is the MetLibrary and how does it work?+

The MetLibrary is MetTutor’s dedicated RAG knowledge base providing guidance grounded in internationally recognized metrology standards and measurement science resources. When you ask a question, MetTutor retrieves relevant context from the MetLibrary first, then generates guidance grounded in those sources — not from general internet knowledge.

This architecture eliminates the primary risk of general-purpose AI: hallucinated or unverifiable answers. Every response cites the specific standard, clause, section, or definition number.

What does the MetLibrary cover?+

The MetLibrary provides guidance covering measurement science, calibration systems, quality management, uncertainty analysis, and certification preparation. Core guidance is available to all plans. Advanced guidance — covering calibration lab practices, accreditation requirements, and decision rule methodology — is available on Professional+.

Does MetTutor cite its sources?+

Yes — always. Every response includes the specific citation: clause number, section, definition ID, or table reference. Citations follow APA 7th Edition format for academic and quality-system use. MetTutor can render any source as a fully formatted APA reference ready to paste into a bibliography, lab report, or training record.

For details on how citations are built from catalog metadata without reproducing copyrighted content, see the Citation Integrity & Copyright page.

How is the MetLibrary kept up to date?+

The MetTutor content team monitors the measurement science landscape for revisions and new guidance. When authoritative bodies publish updates, the MetLibrary’s knowledge base is updated independently of any AI model update — so guidance reflects current requirements without waiting for a retraining cycle.

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Plans
What are the five MetTutor plans?+

Explorer (Free) — Ask MetTutor AI tutor, The Measured World (41 topics), Topic Quiz (3/day), Daily Quiz, SI converter, simplified TUR calculator, speech I/O, light/dark themes. Free forever, no credit card.

Student — Everything in Explorer plus Learning Module, unlimited Topic Quiz, 125-question CCT mock exam, SM-2 spaced repetition with goal-date pacing, GUM Uncertainty Budget, Type B Estimator, Export Format Toggle (DOCX/XLSX/PDF), mastery badges, and Study Achievement Record.

Professional — Everything in Student plus Advanced TUR, Welch-Satterthwaite, Gage R&R, decision rules & guard banding, Calibration Procedure Creator & Validator, document upload, My Library (saved conversations, documents, Context Panel), and advanced standards guidance.

Team Manager — A management license with one Professional seat for the admin, plus Team Training Builder (9 disciplines, 58 sub-disciplines), Team Dashboard, member progress oversight, Training Activity Report (PDF), and distributable licensing. Member licenses purchased separately.

Organization — Everything in Team Manager plus Organization Groups (27 industry designations), Organization Chart PDF, aggregate cross-group reporting, and multi-admin support. Team Manager and member licenses purchased separately.

For current pricing and billing options, visit mettutor.com/plans.
How does à la carte licensing work?+

Team Manager and Organization are management licenses — not seat bundles. Each team member purchases (or is purchased) their own Student or Professional license independently. This lets you match licenses to roles: engineers might get Professional for uncertainty budgets, while new hires get Student for exam prep. Same team, different licenses, optimized spend.

Can I upgrade or downgrade my plan?+

Upgrading takes effect immediately — all features of the higher plan become available instantly. Downgrading takes effect at the start of your next billing cycle; current plan features remain active until then. Your account history, saved conversations, and exported records are retained.

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Exports & formats
What export formats does MetTutor support?+

Student+ plans include the Export Format Toggle — arm DOCX, XLSX, or PDF before sending your message, and MetTutor renders the completed response into a branded document with professional formatting, headers, and APA citations.

All plans can export chat transcripts as TXT, CSV, JSON, and Markdown from the standard Export menu. Professional+ adds document upload for AI-powered analysis and My Library for persistent document storage.

How do I export a MetTutor answer?+

Every response includes an Export button. Click it, select your format, and the file downloads directly. For multi-step problems like uncertainty budgets, the export captures the entire solution with all citations preserved.

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Account & billing
How do I cancel my subscription?+

You can cancel your subscription at any time from your Account page on MetTutor.com. There is no cancellation fee. Your plan remains fully active until the end of your current billing period — no future charges after cancellation. After cancellation, your account reverts to the free Explorer plan.

Cancellation does not entitle you to a refund for any unused portion of the current billing period. For full details, see the Refunds & Returns Policy.

How do I reset my password?+

Go to mettutor.ai and click Sign In, then select “Forgot password?” and enter your account email. You’ll receive a reset link within a few minutes. If the email doesn’t arrive, check your spam folder. If the issue persists, contact support at info@aimetrologist.com.

Is my data private and secure?+

Yes. All sessions are encrypted in transit (TLS 1.3) and at rest. Uploaded documents are processed securely within your session and are never used to train MetTutor’s AI models or shared with third parties. Each user account has an isolated retrieval context — your documents are never accessible to other users.

Where do I manage billing, renewals, and cancellations?+

All billing, license management, renewals, and cancellations are handled on MetTutor.com — not MetTutor.ai. Visit mettutor.com and go to My Account to manage your subscription, view order history, and access license codes.

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Troubleshooting
MetTutor’s answer seems incorrect — what should I do?+

Every answer cites its MetLibrary source. If an answer appears incorrect, first check the cited clause directly in the source standard — metrology standards often contain context-dependent nuance. If the answer is genuinely incorrect, use the thumbs down feedback button and describe the discrepancy. The content team reviews all flagged responses within one business day.

For critical compliance decisions, always verify MetTutor’s answer against the primary standard document and consult a qualified metrologist or accreditation specialist.
My license code isn’t working — what should I check?+

The most common issue: the email address on your MetTutor.com purchase must match the email on your MetTutor.ai account. If they don’t match, activation will not succeed. Also verify you’re pasting the complete license code without extra spaces. If the issue persists, contact support at info@aimetrologist.com with your order number.

My document upload is not working — what formats are supported?+

Document upload (Professional+) supports .pdf, .docx, .txt, and .csv files up to 10 MB. Common issues: scanned image-only PDFs require OCR conversion before upload (MetTutor needs a text layer); files over 10 MB should be split or optimized; unsupported formats (.xlsx, .pptx) should be converted to PDF or CSV first.

MetTutor is slow or not responding — what should I try?+

Try these steps in order: (1) Refresh the page — session history auto-saves. (2) Check your internet connection. (3) Clear browser cache and cookies, then reload. (4) Try a different browser (Chrome, Firefox, Edge, or Safari). If the issue persists, contact support at info@aimetrologist.com with your browser/OS version and the approximate time the problem started.

How do I contact MetTutor support?+

Email: info@aimetrologist.com — response within one business day. Include your account email, order number (if applicable), and a description of the issue. For plan details and feature questions, visit mettutor.com/plans and mettutor.com/features.

Still have a question?

Can’t find what you need? Our support team responds within one business day — or launch MetTutor.ai and ask directly.

© 2026 AI Metrologist, LLC · MetTutor v3.1

NCSL International (NCSLI), the American Association for Laboratory Accreditation (A2LA), the American Society for Quality (ASQ), the American National Standards Institute (ANSI), the International Organization for Standardization (ISO), the International Electrotechnical Commission (IEC), the Joint Committee for Guides in Metrology (JCGM), the National Institute of Standards and Technology (NIST), and all other organization names, product names, and trademarks referenced on this page are the property of their respective owners. MetTutor is not affiliated with, endorsed by, or sponsored by any of these organizations.